bdb22 Privacy Policy — How We Protect Your Data

1. Introduction

bdb22 ("we", "us", "our") operates the online casino and sports betting platform available at bdb22.bio. This Privacy Policy describes how bdb22 collects, uses, stores, discloses and protects the personal information of users ("you", "your") who access or use our platform. This Policy applies to all bdb22 products and services including cricket betting, live casino, slots, crash games and any other services offered at bdb22.bio now or in the future.

By registering an account, logging in or otherwise using the bdb22 platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you should not use the bdb22 platform. This Privacy Policy should be read together with our Terms and Conditions, which govern your use of bdb22 more broadly.

2. Information We Collect

bdb22 collects personal information that you provide directly to us, information generated automatically by your use of the platform, and in limited cases information received from authorised third-party service providers. The categories of personal information we collect include:

• ›Registration data: full name, date of birth, gender, residential address, mobile phone number, and email address (where provided) submitted when you create a bdb22 account.
• ›Identity verification documents: copies of your National Identity Card (NID), passport, or other government-issued photo identification submitted as part of the KYC verification process.
• ›Financial data: details of transactions processed on your bdb22 account including deposit amounts, withdrawal amounts, payment method identifiers (such as your registered bKash or Nagad mobile number), and transaction timestamps.
• ›Activity data: records of your betting and gaming activity on bdb22, including bets placed, games played, session durations, win and loss records, and bonus usage history.
• ›Technical data: your IP address, device type and model, operating system version, browser type, mobile network operator, and session log data automatically collected when you access bdb22.

Where bdb22 collects information from third parties — for example, from our payment processing partners such as bKash, Nagad or Rocket to confirm a transaction — that information is handled in accordance with this Privacy Policy and is used solely for the purpose for which it was received.

3. How We Use Your Information

bdb22 uses the personal information we hold about you for the following purposes. We process your information only where we have a valid legal basis to do so:

• ›Account management: to create, verify, maintain and secure your bdb22 account, including processing your initial registration, verifying your identity through KYC checks, and managing account settings and preferences.
• ›Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer and other supported payment methods, and to maintain an accurate financial record of all transactions on your account.
• ›Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, underage gambling, multi-accounting and any other conduct that violates our Terms and Conditions or applicable law.
• ›Customer support: to respond to your enquiries, complaints and requests submitted via live chat, email or any other support channel, and to maintain a record of support interactions for quality assurance purposes.
• ›Marketing communications: where you have opted in to receive promotional messages, to send you information about bdb22 bonuses, seasonal promotions (including Eid, Victory Day and Pohela Boishakh offers), new game releases and other offers. You may opt out of marketing communications at any time by contacting our support team.

4. Legal Basis for Processing

bdb22 processes your personal data on the following legal bases: (a) Performance of a contract — processing necessary to provide you with the bdb22 service as described in our Terms and Conditions, including managing your account and processing your transactions. (b) Legal obligation — processing required for bdb22 to comply with applicable anti-money laundering laws, age verification requirements, and any other regulatory obligations. (c) Legitimate interests — processing carried out for fraud prevention, platform security, service improvement and responsible gaming monitoring purposes, where those interests are not overridden by your own rights and freedoms. (d) Consent — where you have given specific consent, such as opting in to receive marketing communications.

5. Sharing Your Information

bdb22 does not sell, rent or trade your personal data to unaffiliated third parties. We share your information only in the limited circumstances set out below:

• ›Authorised service providers: we share data with third-party companies that provide services to bdb22 on a contractual basis, including payment processors (bKash, Nagad, Rocket and other partners), identity verification services, fraud detection providers, cloud hosting services and customer support software providers. These providers are bound by strict data processing agreements and may only use your data for the specific purpose for which it was shared.
• ›Legal and regulatory disclosure: we may disclose your personal data to law enforcement agencies, regulatory bodies or other authorities where we are required to do so by applicable law, court order or legal process, or where disclosure is necessary to protect the rights, property or safety of bdb22, our players or the public.
• ›Business transfers: in the event that bdb22 or its business is acquired, merged with another entity, or undergoes a restructuring, your personal data may be transferred to the successor entity as part of that transaction, subject to the same data protection obligations described in this Policy.

In all cases where bdb22 shares your data with third parties, we take reasonable steps to ensure that those parties apply appropriate technical and organisational safeguards to protect your information and handle it in accordance with applicable data protection principles.

6. Payment Data and Financial Privacy

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or any other supported payment method, your payment credentials are handled directly by the relevant payment provider. bdb22 does not store your full bKash PIN, Nagad PIN, card number, or bank account login credentials on our servers. We receive only the transaction reference, amount, timestamp and the registered mobile number or partial account identifier associated with the payment.

All financial records relating to your bdb22 account are retained in an encrypted format. Access to financial records is restricted to authorised bdb22 personnel and systems on a strict need-to-know basis. bdb22 maintains a complete transaction history for each account for a minimum of five years from the date of the last transaction, in line with standard financial record-keeping requirements.

7. Data Security

bdb22 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our security measures include:

• ›256-bit SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your login credentials, personal details and payment information cannot be intercepted in transit.
• ›Encrypted storage of all sensitive personal data and financial records in our database systems, with access controls enforced at the database, application and infrastructure levels.
• ›Regular internal security reviews and penetration testing to identify and remediate vulnerabilities in our systems before they can be exploited.

While bdb22 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your bdb22 account, please contact our support team via live chat immediately. We will investigate the matter promptly and take appropriate remedial action.

8. Data Retention

bdb22 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our internal record-keeping policies. In general, account data and transaction records are retained for a minimum of five years from the date your account is closed, to satisfy financial record-keeping and anti-money laundering compliance requirements. Activity logs and technical data may be retained for a shorter period of up to two years.

Where you have requested deletion of your account and associated personal data, bdb22 will action that request within 30 days subject to any legal retention obligations that require us to keep specific data for a longer period. Data that bdb22 is legally required to retain will be kept in a restricted-access archive and will not be used for any operational purpose during the retention period.

9. Your Data Rights

As a bdb22 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat at bdb22.bio. We will respond to all valid rights requests within 30 days:

• ›Right of access: you may request a copy of all personal data that bdb22 holds about you, including account registration data, transaction history and any other records associated with your account.
• ›Right of rectification: if any personal data that bdb22 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• ›Right of erasure: you may request that bdb22 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the data has been unlawfully processed, subject to any overriding legal retention obligations.
• ›Right to data portability: you may request that bdb22 provide your personal data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• ›Right to restrict processing: in certain circumstances you may request that bdb22 restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved, or while an objection to legitimate-interests processing is being considered.

bdb22 will not charge any fee for processing a valid data rights request. We may ask you to verify your identity before processing a request to ensure that data is disclosed only to the account holder to whom it belongs.

10. Cookies and Tracking Technologies

bdb22 uses cookies and similar tracking technologies on the bdb22.bio platform. A cookie is a small text file placed on your device by a website when you visit it. We use the following categories of cookies:

• ›Essential cookies: strictly necessary for the bdb22 platform to function. These cookies manage your login session, maintain your account security, and remember your language and display preferences. They cannot be disabled without breaking core platform functionality.
• ›Analytics cookies: used to collect aggregated, anonymised data about how players interact with the bdb22 platform — such as which pages are visited most frequently, how long sessions last, and which features are used. This information helps us improve the platform experience for all players.
• ›Functional cookies: used to remember your preferences and personalise your experience on bdb22, such as your preferred game category, display settings, or preferred payment method.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bdb22 platform. Detailed instructions for managing cookies in common mobile browsers used in Bangladesh (Chrome for Android, Samsung Internet, Firefox for Android) are available from the respective browser's help pages.

11. Children and Underage Users

bdb22 is strictly for adults aged 21 and above. bdb22 does not knowingly collect, process or store personal information from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on bdb22, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

bdb22 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered account holders via their registered mobile number or email address. Your continued use of the bdb22 platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how bdb22 protects your personal information.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bdb22 handles your personal data, please contact our support team via live chat at bdb22.bio. We are available 24 hours a day, 7 days a week and respond in both English and Bengali. For written enquiries you may also reach us by email — please note that email responses may take up to one business day. We are committed to addressing all privacy-related concerns promptly and transparently.